FAQ - One Place With All the Answers
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All about our online flower delivery, flower shop, affordable wedding flowers, best bouquets flowers arrangements or send funeral flowers
Welcome to our Help Center. As part of our ongoing commitment to customer satisfaction, we have put together a list of previously asked questions for your convenience. Our customers come to us for the service they get, and we’re proud to be here for them throughout all the special moments in their lives. Take a look at the answers to all the questions, and don’t hesitate to contact us!
Placing an order at EpicFlora Online Flower Shop is very simple.
Once you find something you love, just click the picture of the product.
After you let us know your message for Free Greeting Card, delivery date and details click the 'Add to Cart' or 'Buy Now' button.
After you`re happy with everything in your Cart you can leave us a Note with all the details that you want us to know about your order and click 'Checkout' button.
Provide recipient delivery information and your e-mail for order confirmation. We only use this info to ship your order.
Provide your billing information. You can choose to pay with your Credit/Debit Card or PayPal. Your payment and personal details are encrypted and secure.
Review the details of your order and click 'Place Order' button.
EpicFlora will send a confirmation to the e-mail address you indicated. Please save this e-mail for future reference.
You can receive your flowers on a date that you are choosing. To request a specific delivery time, please type it into Delivery Date and Details field during checkout.
Standard delivery time is 24 hours for Central Belt of Scotland and 48 hours for the rest of the UK. Regretfully, we are unable to guarantee time of delivery to rural route addresses, hotels, hospitals, military bases or cemeteries.
Before major holidays, we recommend that you place your order at least seven days in advance.
EpicFlora Online Flower Delivery is Free of Charge anywhere in Scotland.
For Central Belt of Scotland, including Edinburgh, Lothians, Fife and Glasgow areas, your flowers will be personally hand-delivered by our team.
For the rest of the UK, EpicFlora flowers are delivered to you by third party carriers.
Deliveries will be made any time between 7am and 9pm.
If recipient is not home, the delivery driver may be able to leave your order in a safe place, who it`s not visible from the road and not exposed to weather conditions affecting the product or packaging. If this is not possible, the delivery driver will attempt delivery to a neighbour and if this is not possible either, a card will be posted through your letter box with instructions on how to arrange re-delivery.
At EpicFlora Flower Delivery, we are committed to exceptional service and products, providing the best bouquets and flower arrangements. If, for any reason, you are not completely satisfied with our flowers, please do not hesitate to contact us at info@epicflora.co.uk. We offer a freshness guarantee on all our flowers for at least five days. To ensure this, flowers are delivered in buds to allow them to gradually open and reveal their full beauty. When the flower bouquet or arrangement is delivered, please don't be concerned if it seems smaller than expected. Once the care instructions have been followed and the bouquet is in the home for a few days, the buds will start opening, and the arrangement will swell in size.
The majority of our flowers are suitable for hospital delivery. When placing your order, please be sure to let us know the hospital name, address and telephone number, the name of the recipient and room number or ward.
EpicFlora will send your flower arrangement in accordance with facility procedures. Please note that some patients are not permitted to receive flowers. Please check with the hospital before placing your order.
If you are not sure what to send or you didn`t find anything suitable for you on our online flower shop, you can choose Florist Choice Bouquet option.
After choosing your budget you can allow our expert florists to create a special, unique bouquet just for you using the flowers that look at their very best and select the most glorious scented blooms and combine them in a way that is unique and seasonal. We absolutely can guarantee that the end result will be astonishing and wonderfully expressive.